KNOXVILLE – First Tennessee Bank has received multiple awards for outstanding
service from Greenwich and Associates as part of the group’s 2015 Excellence in the
Marketplace honors. First Tennessee also earned high grades from customers in the
annual Phoenix-Hecht index for middle market banking.
The Greenwich Associates Small Business and Middle Marketing Banking Research
Programs identified a place here of banks that performed at differentiated levels
compared to peer institutions. National winners were determined according to region:
South, Northeast, Midwest and West. First Tennessee won 16 national awards and six
regional (South) awards.
To qualify for the national awards, a bank must have at least 40 clients respond to the
Greenwich Associates survey. To be considered for regional awards, banks must have at
least 30 customers respond to the survey.
In the Excellence in Middle Market Banking categories, First Tennessee received five
national awards – Overall Satisfaction, Advice to Help My Business Grow, Likelihood to
Recommend, Relationship Manager Performance, and Cash Management Overall
Satisfaction. First Tennessee also received three regional awards for Advice to Help my
Business Grow, Likelihood to Recommend and Relationship Manager Performance.
In the Excellence in Small Business Banking categories, First Tennessee received 11
top awards – Overall Satisfaction, Likelihood to Recommend, Branch Satisfaction,
Industry Expertise, Relationship Manager Performance, Cash Management Overall
Performance, Accuracy of Operations, Customer Service, Product Capabilities, Sales
Specialist Performance, Digital Functionality, and Ease of Product Implementation. First
Tennessee received three regional first place awards for Overall Satisfaction, Likelihood
to Recommend and Cash Management Overall Satisfaction.
First Tennessee also received top grades in the Phoenix-Hecht 2016 Treasure
Management Monitor™ survey as part of the Quality Index™ for Middle Market
banking ($20MM-$500MM).
First Tennessee’s grades are:
A – Product Operations
A – Product Satisfaction
A+ – Bank Perception
A – Technical Support
A – Relationship Manager (refers to the Treasury sales individual, in our
organization that is a TMSO)
In addition, 100 percent of customers surveyed indicated that they would recommend
First Tennessee to a Treasury colleague (study-wide average for all banks 85%).
The Phoenix-Hecht 2016 Quality Index is based upon the individual bank quality
evaluations gathered in the 2016 Treasury Management Monitor™ survey. This survey of
treasury managers from corporations with annual revenues of $20 million or more was
conducted from August to November 2015.
“Our focus is to provide exceptional products and outstanding service for all of our
customers,” said Pam Fansler, East Region President for First Tennessee. “Our
knowledgeable employees take great pride in providing a differentiated customer
experience, and we are honored to be recognized for these efforts.”
About First Tennessee
First Tennessee Bank is the largest bank headquartered in Tennessee, with the number one
deposit market share in Chattanooga, Knoxville, Memphis and the Tri-Cities and a top-five
deposit market share in Nashville. First Tennessee was founded during the Civil War in 1864 and
has the 14th oldest national bank charter in the country and one of the highest customer retention
rates of any bank in the country. First Tennessee and FTN Financial are part of First Horizon
National Corp. (NYSE: FHN), which has 4,300 employees. First Horizon has been recognized as one of the nation’s best employers by Forbes, Working Mother and American Banker magazines. More information is available at www.FirstTennessee.com.